Store Policies

Returns: Defective DVD’s and materials may be exchanged at no charge within 30 days. We regret that we cannot accept returns on opened products that are no defective. For returns on unopened materials please contact us within 30 days of your order to obtain an RMA, subject to a 15% restocking fee. Shipping charges are not refundable and return shipping is at customer expense. Refunds will be processed within 5 business days of receipt of the returned materials, and may take up to 14 business days to appear on your credit card. Returns are not accepted on orders older than 30 days. Materials must be received within 14 days of the issuance of the RMA in order to be eligible for a refund.

See our workshop page for information on workshop cancellations and refunds.

Educational Use: Please e-mail: for information on purchases by PO. Use of the Digital Art Studio Seminars, DASS or DASS ART name or logo requires prior written permission. DASS ART does not currently endorse or sponsor third-party classes, workshops or events, however instructors using our products are eligible for the educational discount on products purchased for their class.

Educational Discounts: Educational discounts are available on select products to current instructors and students at accredited schools and institutions. Please e-mail with a photograph of your current faculty or student identification card to obtain a discount code. The code is good for one school year (generally July 1st through June 30th).

Shipping: Where possible we will ship products together, however you may receive multiple shipments in order to expedite delivery and control shipping costs. Due to carrier practices, packages may arrive on different days. We can only ship to the address you provide at checkout.  For questions on your order, please contact

If you do not receive email receipts or shipment notifications, please check your email filters. Our systems and security policies do not allow us to click on links in inbound email messages, nor submit web forms for spam filters.

Delivery Time: Please allow 1-3 business days for handling prior to shipment. US delivery time is usually 3-6 business days. International delivery usually take 10-14 business days, but customs delays may extend that up to 30 days.  Please note: During certain times, such as over holiday’s and during conferences and workshops, or severe weather, shipments may be delayed.  Check our News Page for information.

Taxes: Colorado orders are subject to sales tax. Residents of other states may be responsible for local sales tax – check with your local government. International customers are responsible for applicable duties and taxes (including VAT).

International Availability: Currently, DASS ART Products are available via our website for international sales (gelatin products are limited to sales in the United States only). We do not have distributors outside the United States.

Product Questions: Please contact us via the form on our contact page.

Disclaimer of Warranty: Due to the diversity of conditions, materials and/or equipment under which these processes, products, techniques and materials may be used, they are provided without any express or implied warranties whatsoever as to performance, longevity or merchantability. The suitability of any product or process for an intended purpose shall be solely determined by the user. No DASS, LLC representative has the authority to change or wave these provisions, which apply to all communications, advertisements, product content and sales. Any liability of seller, agent, parent company, other affiliates, or manufacturer will be limited exclusively to product replacement or refund of the purchase price.